First impressions are crucial in the hospitality industry, and they can make or break a guest's experience at your hotel. From the moment they step through the door, guests form an opinion within seconds based on the ambience, cleanliness, and the overall appeal of the place. These factors are why creating a positive first impression is vital to ensuring guest satisfaction
Throughout this article, we’ll look at practical tips and ways to help you impress your hotel guests with pristine entrance mats, including choosing the right mats, effective cleaning techniques, and how to look after them properly.
The entrance mat is one often overlooked element that plays a significant role in shaping that initial impression of any hotel. Entrance matting isn’t just a practical tool to trap dirt and water – it’s essential for maintaining cleanliness and enhancing the aesthetic appeal of your hotel.
These hard-wearing mats are the defence against the outdoor elements and loose dirt from being tracked into your hotel. They also help to prevent slips and falls by providing a stable, slip-resistant surface and backing, ensuring the health and safety of your guests and staff.
Beyond these functional benefits, entrance mats are an excellent opportunity to showcase your hotel's attention to detail and commitment to excellence. A well-designed and maintained entrance matting system displays professionalism and care, instantly elevating the perception of your hotel.
It demonstrates that you’ve considered every aspect of your guests' stay, right down to the minute details, like a spotless entrance mat. It also shows you’re committed to providing a clean and inviting environment and paying attention to the most minor aspects.
Clean entrance door matting offers plenty of advantages that go beyond maintaining cleanliness. They play a crucial role in enhancing the guest experience, preventing slip and fall accidents, and extending the lifespan of your flooring. Let's look at these benefits in more detail:
Clean entrance matting creates a positive first impression for your hotel guests. It conveys a sense of cleanliness, professionalism, and attention to detail. By ensuring guests step onto a clean and well-maintained doormat, you show your commitment to their comfort and satisfaction from the moment they arrive.
Entrance door matting with slip-resistant properties provides a safer environment for both guests and staff. Rain, snow, or spills can make floors slippery, increasing the risk of slips and falls. Clean entrance matting effectively absorbs moisture and provides traction, reducing the chances of these kinds of accidents.
Regularly cleaning and maintaining your entrance matting preserves its functionality and protects your flooring. The mats act as a barrier, preventing dirt, grit, and debris caught underfoot from reaching the floors and helping to minimise scratches, stains, and wear to extend the lifespan of your flooring materials.
When cleaning entrance matting, it's important to assess specific cleaning needs to guarantee the most effective and efficient finish. This process involves considering factors such as the material and type of mat, the level of foot traffic in your hotel, and the appropriate cleaning methods.
Choosing the right material and type of entrance matting is essential for effective cleaning. Different mats offer varying levels of durability, absorbency, and dirt-trapping capabilities. For high-traffic areas, consider heavy-duty mats with sturdy construction and superior retention with Active Pile Technology (APT) to trap it.
The foot traffic in your hotel plays a significant role in determining how often you need to clean and maintain your entrance doormat. Start by studying the daily volume of guests and staff passing through the entrance door. High-traffic areas may need more frequent cleaning and mat replacement than low-traffic areas. Regularly monitoring foot traffic patterns will help you make informed decisions about cleaning schedules.
Different mats have specific cleaning requirements, and using the wrong methods or products can undermine their effectiveness. Some mats can be put on a machine wash, while others may require professional services for a deep clean. However, a regular vacuum and spot clean are often essential for the most common type to quickly remove loose dirt and carpet pile stains.
Regular inspection and upkeep are vital to keeping your entrance door mats pristine. You can ensure your doormat's longevity and optimal performance by implementing simple yet effective routines, such as daily vacuuming, sweeping and shaking out loose debris, or going professional for deep cleaning.
Shaking out your entrance mats is an easy way to dislodge loose grit. Take the mats outside and vigorously shake them to release dirt and any accumulated dried mud, soil, leaves, or other spoilage. This should be done regularly, ideally daily or as needed to prevent excess dirt from being tracked into your hotel.
Regular vacuuming and sweeping are essential to remove loose grit, dust, and debris from your entrance doormat. Use a vacuum cleaner with appropriate attachments to thoroughly clean the mat’s surface, especially around the edges and corners. If a quick vacuum isn’t possible, use a broom or a stiff brush to sweep away any loose waste.
Spot cleaning is a crucial technique for immediate stain removal on entrance matting. Accidents, spills, or stains can occur at any time, so it's essential to get them sorted promptly to prevent them from setting in and becoming harder to remove.
You can also use a damp cloth with a stain remover solution specifically designed for your mat's material, a mild detergent mixed with water, carpet shampoo, or carpet cleaner – even baking soda – to remove stubborn marks. Always ensure matting is fully dry before being laid down.
To ensure your entrance mat's longevity, having preventive measures in place is essential. So what are these preventive measures?
Placing outdoor scraper mats in front of your hotel's entrance. These rubber mats are heavy-duty, all-weather mats that scrape dirt, mud, and debris off shoes before guests enter the building.
While outdoor scraper matting plays a big role, it's also important to encourage guests and staff to wipe their shoes before entering the building. Place signage or friendly reminders near the entrance, politely requesting guests to wipe their shoes thoroughly on the mats provided.
Entrance matting may experience higher foot traffic in certain areas, leading to uneven wear and tear. To promote even wear and extend the lifespan of your doormat, regularly rotate and flip them to prevent specific areas from becoming excessively worn.
Understanding and harnessing the benefits of having clean entrance matting can elevate the overall experience for your guests while promoting safety and protecting your hotel's flooring at the same time. And the tips and techniques in this article should help you maintain your entrance mats effectively.
For more information on entrance matting or specific advice on how to clean entrance mats, contact MatsDirect UK today. You can send us a message, call us on 0161 797 6785, or email us at firstname.lastname@example.org, and our team can help you.
MatsDirect UK Ltd are fully accredited for the ISO 9001:2015 (Quality Management System) standard which demonstrates our ability to consistently provide our products and services that meet our customer's applicable statutory and regulatory requirements.
ISO 9001:2015 also aims to enhance customer satisfaction through the effective application of the system including processes for improvement.