MatsDirect UK Ltd

Quality corporate matting suppliers


Frequently Asked Questions

Your FAQ page is here to answer some of your most common questions regarding our floor matting and tile products. We hope you find this area helpful.

Should you not be able to find the answer to your particular query you are more than welcome to contact us for an immediate answer.

You can also find links to our FAQs related to the specific mats we suppy at the top of this page.

A quick phone call  +44 (0)161 797 6785 or e:mail or by filling in the contact form to which we will be happy to reply ASAP whilst assuring you of our best attention at all times...the choice matters

General FAQs

How do I contact MatsDirect?

Please call us on +44 (0)161 797 6785 if you have any questions, require samples, need advice or just prefer to speak to a real person - or visit our Contact Us page.

Do you provide custom cut bespoke sizes?

Yes custom sizes are available on many of our matting products, please see our PDF Product Download sheets for further details.

Are your products guaranteed?

Yes from 12 months to 10 years dependant on the particular product. All our products are guaranteed from manufacturing defects however this does not affect your statutory rights as a consumer.

What artwork is required for logo brand mats or printed carpets?

To get the process started quickly you can email your logo to us in digital format. Preferred formats are high resolution .pdf (Adobe Acrobat), .cdr (Corel Draw), .eps (Photoshop) or .ai (Adobe illustrator). We may also be able to use formats such as .jpg, .jpeg, .gif, .tiff or .png files. Once we have these we will return a product visual for your approval or amendment prior to production.

Can we collect our order?

Not generally as we do not have the facility to enable self-collection unless an agreement has been made with our sales team during the order process.

Can I return a product?

If you receive an ordered product and there is a defect, shortage, damage or product error please call us within 24 hours of receipt and we will give you return instructions. Custom made, custom cut or logo products are not returnable unless an error in production against your order has occurred. These products are customised and unique to you. It is critical that all steps are taken to prevent any disappointment. We always recommend getting a sample if available to ensure compatibility with expectations.

Do You Have A Minimum Order Value

Yes we have a current minimum order value of £100.00 plus carriage plus VAT at the current rate for non account holders.

This value is to cover the material cost and administration costs associated with processing an order.

Entrance Matting Systems

What is the minimum depth of entrance matting?

Generally, 8mm for a barrier entrance mat

What makes a good commercial entrance mat?

Factors such as absorbency, durability, dirt retention and cleanability of the carpet fibres along with slip resistance and durability of the base material.

What is the difference between mat & matting?

A mat is generally surface laid, and matting is usually laid into a matwell.

What are the primary functions of the entrance matting system?

To minimise the transfer of dirt and moisture from outside onto the inside floor area of a building.

How durable is the entrance matting and what is its expected lifespan?

It varies dependant on product type and insert preferences, but most entrance matting systems are guaranteed for 5 years and many for much longer.

Can the entrance matting be customized to fit our specific entrance dimensions and design preferences?

All entrance matwell matting can be bespoke made to suit specific dimensions and sometimes design specifics.

Does the entrance matting comply with safety standards and regulations?

All public entrances must comply with DDA BS8300 by law.

How effective is the matting in trapping dirt and moisture to maintain indoor cleanliness?

Primary matwell systems are specifically designed to be as effective as possible to trap dirt and moisture.

What is the warranty coverage for the entrance matting system?

It varies dependant on product, but most systems are guaranteed for 5 years and many for much longer.

Are there any specific installation requirements or considerations for the entrance matting system?

All matwells should have an Aluminium / metal frame around it to protect the surrounding floor area from damage.

Logo Entrance Floor Mats

What are the primary functions of logo entrance mats, especially in terms of brand representation and aesthetics?

Logo entrance mats have 2 primary functions. 1 enforce brand recognition 2 Help to keep dirt & moisture from entering the building.

How durable are logo entrance mats, and what is their expected lifespan with regular use?

Most loose lay logo entrance floor mats are washable and are generally guaranteed for anything up to 5 years in high traffic areas. Matwell logo mats are manufactured to last the life of the matwell system itself.

Can logo entrance mats be customized to accommodate specific entrance dimensions and design preferences while featuring the company\'s logo?

Whether it's a loose lay or matwell logo entrance mat both mats can be customised to suit any matwell or entrance area sizes.

Do logo entrance mats adhere to safety standards and regulations, considering their use in commercial spaces?

All mats and matting products supplied for commercial use have to adhere to building and DDA regulations by law.

Are there any specific installation requirements or considerations for logo entrance mats, especially regarding logo alignment and placement?

Your entrance logo mat supplier will advise you on material type, suitability, install instructions of your chosen product.

Barrier Entrance Matting

What is a barrier mat?

A barrier mat, also known as an entrance mat or entryway mat, is a floor covering designed to trap dirt, moisture, and debris at the entrance of a building. It serves as the first line of defence, preventing contaminants from being carried further into the interior space.

What is the primary function of commercial barrier mats?

The primary function of commercial barrier mats is to control and reduce the entry of dirt, moisture, and debris into a commercial space.

These mats act as a protective barrier, enhancing cleanliness, safety, and the overall maintenance of the indoor environment.

How effective are commercial barrier mats in trapping dirt and moisture?

Commercial barrier mats are highly effective in trapping dirt and moisture. The design and construction of these mats involve specialised materials and patterns that efficiently capture and retain particles, preventing them from being tracked inside the building.

Are commercial barrier mats suitable for high-traffic areas?

Yes, commercial barrier mats are designed to be durable and resilient, making them essential for high-traffic areas. Their ability to withstand frequent use while maintaining effectiveness in trapping contaminants also helps to reduce cleaning costs within the building making them perfectly suited for busy entrances.

What materials are used in the construction of commercial barrier mats?

Commercial barrier mats are commonly constructed from a variety of materials, including nylon, polyester, rubber, and vinyl. These materials are chosen for their durability, moisture-wicking properties, and ease of maintenance.

Can commercial barrier mats be customised in terms of size and design?

Many commercial barrier mats can be customised in terms of both size and design. This flexibility allows businesses to choose mats that fit specific entrance dimensions and align with their branding or aesthetic preferences.

Do commercial barrier mats come with anti-slip features?

Yes, anti-slip features should always be incorporated into the design of commercial barrier mats. This helps prevent accidents by ensuring that the mats remain securely in place, especially in areas prone to moisture or where there is a risk of slips and falls.

What is the lifespan of commercial barrier mats?

The lifespan of commercial barrier mats can vary based on factors such as materials used including quality, thickness and type of those materials along with the level of foot traffic they experience. On average, well-maintained barrier mats can last several years, providing reliable performance over an extended period.

Are commercial barrier mats compliant with safety standards and regulations?

Please check with your supplier to ensure the commercial barrier mats you are purchasing meets with building safety regulations and are  DDA compliant . Compliance ensures that the mats contribute to a safe and secure entrance environment for anyone entering or leaving your building, particularly in areas where slip hazards may be a concern.

Do commercial barrier mats have warranty coverage?

Please check with your supplier to ensure that the commercial barrier mats you are considering are designed for use in a commercial environment and the warranty is for that use which will offer assurance to you regarding the quality and durability of the product. Warranty terms do vary, so it's important to check for the specific details on the exact mat you are ordering.

Electrical Safety Matting

How does rubber matting prevent electric shock?

Rubber matting serves as an insulating barrier between individuals and the ground, preventing the flow of electric current. Rubber is a non-conductive material, and when used as a matting material, it helps to isolate workers or equipment from the electrical potential of the ground, thereby reducing the risk of electric shock.

What is the IEC standard for insulation mats?

The IEC standard for insulation mats is IEC 61111. With classes from class 0 to class 4 these classes have differing working and tested voltage ratings. This standard outlines the requirements and testing methods for electrical insulating mats used for the protection of workers against electric shock in workplaces where the risk of electrical accidents exists.

What is the use of electrical matting?

Electrical matting, specifically insulation mats, is used to provide a safe working environment in areas where there is a risk of electric shock whilst working on live switchboards. These mats create an insulating barrier between individuals and the ground, ensuring protection for workers handling electrical equipment or working in locations where electrical hazards are present.

What type of mat is used to avoid ESD?

To avoid Electrostatic Discharge (ESD), anti-static mats or ESD mats are used. These mats are designed to dissipate static electricity, preventing the buildup of static charges on individuals or equipment in environments where electronic components are handled, thus minimising the risk of damage.

What is the thickness of the electrical safety mat?

The thickness of electrical safety mats varies according to the classification it has been tested to but they typically range from 3mm to 6mm. The thickness is determined by the test it has to comply with i.e. ASTM D178 or IEC61111 or other test regulations and cannot be altered from those test requirements. 

What is the difference between an ESD mat and insulation mat?

While both ESD mats and insulation mats are designed to prevent electrical issues, they serve different purposes. ESD mats are focused on dissipating static electricity in environments with sensitive electronic equipment, while insulation mats are primarily used to insulate against electric shock in areas with electrical hazards.

What is the standard size of electrical rubber mat?

The standard size of electrical rubber safety matting can vary, but generally it is manufactured in rolls of 91cm, 100cm and 120cm widths and in 10 Mtr long rolls. It can be cut down from these roll sizes into any smaller sizes. It is supplied in longer lengths i.e.20 Mtrs by some manufacturers but you would need to check with your supplier.

How do you test rubber mats?

Rubber mats are tested for electrical resistance and other properties to ensure their effectiveness in preventing electric shock. Testing methods include using high-voltage test apparatus to measure resistance and checking for any weak spots in the compound to ensure the matting is compliant with the relevant guaranteed standards, which include IEC 61111. Class 0 - class 4, ASTM D178 class 1 - class 5 and similar regulations that are accepted in countries around the world.

What is the best way to work out the correct class of electrical mat I need?

Determining the correct class of electrical mat involves checking the electrical apparatus that you are working with. The equipment will have a tested and working voltage range indicated on the equipment and the recommended standard that it has been tested under.

Always consult an electrical engineer before purchasing any electrical switchboard safety matting to ensure any product you purchase is suitable for the equipment being worked on. 

DO NOT ASSUME that 1 type and class will suit similar pieces of equipment in the same area.

 CHECK each piece of equipment that you are purchasing the matting for to ensure suitability.

PVC Loop & Coir Mats

What is the composition of a Coir Mat, and how does it contribute to trapping dirt and moisture?

Coir Mats consist of natural coconut fibres (Coir) with a PVC (polyvinyl chloride) backing. The PVC backing is essential for holding the Coir fibres in place, providing stability to the mat. It's important to note that Coir is not recyclable due to the PVC backing.

How durable are Coir Mats, and are they suitable for high-traffic areas?

Coir Mats are known for their durability, making them suitable for low to medium traffic areas.

However, it's crucial to understand that Coir is not suitable for very heavy traffic areas, as the fibres become loose and shed over time the more traffic the faster this happens. The average lifespan in medium to low traffic areas is around two years.

Coir mats are not recommended for areas open to the elements, as the fibres will eventually rot.

Can Coir Mats be customised in terms of size, design, and colour?

Customers can choose from a range of sizes up to 2 Meters in width X lengths up to 6 Meters  with designs and 8 standard colours to customise your logo in a Coir mat. It's important to note that all Coir mats are not DDA compliant, and mats with a thickness over 17mm should not be used in public entrances, especially for individuals with mobility issues.

Do Coir Mats come with anti-slip features, ensuring safety in moist conditions?

The combination of the natural texture of Coir fibres and the PVC backing helps keep the mats securely in place, reducing the risk of slips and falls.

What is the expected lifespan of Coir Mats, and do they come with warranty coverage?

The lifespan of Coir Mats can vary based on factors such as quality, thickness, and foot traffic. On average, well-maintained Coir mats can last around two years in medium to low traffic areas. It's crucial to note that Coir mats are not recyclable due to the PVC backing, and they are not recommended for public entrances in thicknesses over 17mm or areas constantly exposed to the elements.

What makes Pastaloop coil matting an ideal choice for entrances and outdoor areas?

It serves as perfect primary barrier matting for both indoor and outdoor use, where sand or fine grit or excessive amounts of water is your main problem of keeping these elements out of your building being weather and rot proof and the coils capturing the sand and grit. Additionally, it's exceptionally tough and durable.

Is there an option to customise Pastaloop coil matting in terms of colour and size?

Yes, Pastaloop offers customization, allowing you to choose from seven colours and select the size that fits your requirements from standard rolls of 1.2 Metre widths up to 18 Metres in length.

Where is Pastaloop coil matting most effective, and how does it address areas with sand or fine dust?

Pastaloop excels in entrances, changing rooms, and wet areas; its PVC coil design tackles water by allowing it to run through the coils and the sand and dust gets trapped in the coils to be removed later.

Printed Carpet & Brand Mats

How will customised printed carpet and brand mats enhance my brand visibility and contribute to the overall ambiance of my business space?

Customised printed carpet and brand mats serve as a unique and eye-catching way to promote your brand. Placing VIP runners or promotional mats at high-profile events, retail locations, or during marketing campaigns ensures that your brand makes a memorable first impression.

The mats can feature your logo, artwork, or marketing message, effectively increasing brand visibility. The vibrancy of your design, then perfectly recreated on these mat products adds personality to your business space, whilst also creating a positive ambiance and leaving a lasting impression on visitors.

What is the durability of the mats in high-traffic areas, and how well do they hold up to regular wear and tear?

The durability of the mats and carpets depends on the specific type you choose. We offer a range of options suitable for various applications. For instance, the Sureprint Extra VIP Runner Carpets are made with nylon fabric and a nitrile rubber backing, making them durable and ideal for high-traffic areas.

The Sureprint Duramat Rubber Advertising Mats are specifically designed for outdoor use, being weather-resistant and highly durable.

It's recommended to select mats based on the expected traffic density and intended use along with value for money to ensure longevity and resistance to wear and tear.

Can the mats be easily cleaned and maintained, and what are the recommended care procedures for long-lasting freshness and vibrancy?

Depending on the material and finish of the mats, regular vacuuming or sweeping should help remove loose dirt and debris. Some carpets / mats may be spot cleaned with a mild detergent or cleaned using a damp cloth.

It's advisable to refer to any care instructions provided to ensure proper maintenance. Regular cleaning will contribute to the long-lasting freshness and vibrancy of the mats.

ISO 9001:2015 (Quality Management System) Accredited

MatsDirect UK Ltd is fully ISO 9001:2015 (Quality Management System) accredited, which means we have demonstrated our ability to consistently provide products to the industry’s highest quality and standards.

Now, how’s that for peace of mind?

Need expert advice on your matting projects?

Then chat to MatsDirect, the UK’s premium floor matting supplier and manufacturer.
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