Frequently Asked Questions
Simply call us Lo Cost on 0044 (0) 845 370 6785 Monday to Friday 8.45 – 17.30.(Closed Week-ends) or Landline 0044 (0)161 7976785. Please call us if you have any questions, require samples, need advice or just prefer to speak to a real person.
Matsdirect UK Limited is a company Located in Bury Lancashire U.K since 1998. We offer the most diverse and innovative Rubber matting and PVC plastic flooring products available in the industry.
Yes. All products have small free samples available. Please quote MD number and preferred colour.
Yes. We supply direct to the public as well as Retail groups, Industry, Local Authorities, Government institutions, Leisure facilities, commercial groups, etc.
No, However, most of our mat product information is available on our web site.
There are a number of considerations: indoor or outdoor, cost, what do you want the product to achieve. Is it for a Matwell or is it floor laid, does it need to be washable, ramp area, safety, hygiene, am I looking for interlocking Rubber tiles, Rubber matting rolls, plastic floor mats, for logo mats number of colours, complexity of logo, etc, exercise, MMA or gymnastics floor mats?. All these questions go into the decision making process. We recommend you call us on Lo cost 004 (0) 845 370 6785 if you are unsure or browse online and review the product specification download sheets for detailed information.
Site visits can be arranged within the UK via the sales team in certain circumstances.
It depends on the product. Most of our Rubber & PVC mat and tile products including sports and gymnastics mats are ex stock and can be shipped within 48 hours, however for the following bespoke custom made or cut products:- Print mats, Graphinlay mats, Media mats and Corpromat delivery is usually 21-28 days from artwork approval. SHORT ON TIME Please request information regarding our Fast Track option.
Our FREE product pdf download sheets have standard size width length and thickness information also colour options if available.
Custom sizes are available on many of our matting products please see our download sheets for further details.
Pricing is available from our sales team. Send an e-mail enquiry on line, or simply call our sales department on Lo cost 0044 (0)845 370 6785.
Yes, it depends on the particular product, from 12 months to 5 years. All products are guaranteed from manufacturing defects.
To get the process started quickly, email us your logo in digital format. Preferred formats are High Resolution .pdf (Adobe Acrobat reader) .cdr (Corel Draw) .eps (photo shop).ai (Adobe illustrator). We can also use formats such as .jpg, .jpeg, .gif, .tiff, or .png files.
Once you have received your quotation and are happy with it you can simply order your products via e:mail, fax or telephone our sales office on +44 (0)1617976785.
Cost is entirely governed by the weight and size of your order. We use experienced couriers most suited to your delivery reqiuirements priced at cost only
Via experienced cost effective dedicated carrier. Either in parcel format, or on pallets.
No, we do not have the facility to enable self-collection unless a dedicated agreement has been made with our sales team.
Goods will not be dispatched until payment has been received or an official purchase order has been raised for account holders. We will send a pro forma invoice via e-mail fax or post. Please return with a cheque made payable to Matsdirect UK Limited for the stipulated amount. Should you have an account we will simply send a 30-day payable invoice on dispatch of goods. We also accept company or personal credit cards including AMEX.
If you receive an ordered product and there is a defect, shortage, damage or product error please call us immediately within 24 hours or reciept and we will give you return instructions. Custom made, custom cut or logo products are not returnable unless an error in production against your order has occurred. These products are customised and unique to you. It is critical that all steps are taken to prevent any disappointment. We always recommend getting a sample if available to ensure compatability with expectations.