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MatsDirect U.K. Limited.
Guides Help & Advice.
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FAQs |
How do I contact Matsdirect?
Simply call us on 0044 (0) 845 370 6785 Monday to Friday 8.30AM-6:00PM. Who is Matsdirect?Matsdirect is a family owned company Located in Bolton Lancashire U.K since 1998. We offer the most diverse and innovative matting and flooring products available in the industry.
Are free samples available?Yes. All products have small free samples available. Please quote MD number and preferred colour.
Do you sell to the public?Yes. We supply direct to the public as well as Retail groups, Industry, Local Authorities, Government institutions, Leisure facilities, commercial groups, etc.
Is a catalogue available?No, we do not have catalogues, as all our information is available on our web site.
How do I select which product I need?There are a number of considerations: indoor or outdoor, cost, what do you want the product to achieve. Is it for a Matwell or is it surface mounted, does it need to be washable, ramp area, safety, and hygiene, am I looking for interlocking Rubber tiles, Rubber matting rolls, for logo mats number of colours, complexity of logo, etc. All these questions go into the decision making process. We recommend you call us on Lo cost 004 (0) 845 370 6785 if you are unsure or browse online and review the Product Specification Sheets for detailed information.
Are site visits possible?Site visits can be arranged within the UK via the sales team.
How long does it usually take to receive the product?It depends on the product. Most of our products are ex stock, however for Print mats, Graphinlay mats, Media mats and Corpromat delivery is usually 7-21 days from artwork approval. Most products can ship within 48 hours.
What sizes are available?Our Technical data sheets have standard size width length and thickness information also colour options if available.
Do you provide custom sizes?Custom sizes are available on many of our products please see our download guides for further details.
Where can I get pricing?Pricing is available from our sales team. Send an e-mail enquiry online, or simply call our sales department on Lo cost 0044 (0)845 370 6785.
Are your products guaranteed?Yes, it depends on the particular product, from 12 months to 5 years. All products are guaranteed from manufacturing defects.
What artwork is required?To get the process started quickly, email us your logo in digital format. Preferred formats are .pdf (Adobe Acrobat reader) or .cdr (Corel Draw). We can also use bitmap formats such as .jpg, .jpeg, .gif, .tiff, or .png files.
How do I order?Once you have received your quotation and are, happy with it you can simply order your products on line using our ready to order form.
What is the carriage cost?Cost is entirely governed by the weight of your products.
How are the products shipped?Usually via carrier. Either in parcels, or on pallets.
Can we collect?No, we do not have the facility to enable self-collection unless a dedicated agreement has been made with our sales team.
How do I pay?Goods will not be dispatched until payment has been received or an official purchase order has been raised for account holders. We will send a pro forma invoice via e-mail fax or post. Please return with a cheque made payable to Matsdirect Limited for the stipulated amount. Should you have an account we will simply send a 30-day payable invoice on dispatch of goods. We do not accept credit cards of any form.
Can I return a product?If you receive a product in error or there is a defect, or the product has been unopened or unused, please call us and we will give you return instructions along with any applicable associated costs. Custom made logo or custom cut products are not returnable. These products are customized and unique to you. It is critical that all steps are taken to prevent any disappointment. We always recommend getting a sample if available.
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